GUIDELINES - CAPEX DELIVERY

ORDER

• Call or text Highchem Trading at 0966-330-8234 / 0966-330-8235
• Message Highchem Trading through Facebook with the following details: 
  • ​Your Order: Sodium Bentonite 50 bags
  • Delivery Address: Deliver to 121 Cabatuan St. Room 2012 20th Flr. Miles Tower, Brgy. 888  Cebu City 
  • Urgency of your order and other questions: Kailan po makakarating yun item? Kailan po mapipick up ng CaPEx yun item?
• ​​We will reply with the price, shipping fee and mode of payment.​
  • We currently accept the following payment options:  BDO or MBTC Bank Deposit
  • CaPEx (Cargo Padala Express)
  • We will use CaPEx for larger items to areas in Visayas and Mindanao.
  • Estimated delivery time: 2 weeks
  • ​​Shipping fee depends on:
    • Delivery Location
    • Dimension (Length x Width x Height)
    • Weight
    • Declared Value
      • For insurance purposes

PAYMENT

• Inform us once you have made the payment.
  • Send us a copy of the deposit slip.
  • We can also call the bank and verify if a payment has been made.
• ​Give us your details
  • Name of person who will be receiving the item: Juan dela Cruz
  • Contact number of person who will be receiving the item: +639xx-xxx-xxxx
  • ​Delivery Address: Deliver to 121 Cabatuan St. Room 2012 20th Flr. Miles Tower, Brgy. 888  Cebu City
  • Landmarks (if appliclable): near SM Cebu
• Payment for delivery will be given to CaPEx personnel once the item arrives.
• We will then schedule the pick up.
• CaPEx personnel will come and pick up the item the next working day.

DELIVERY

• We will send you the tracking number, once CaPEx has picked up the item.
  • You can track your item:
    • Visit their website and input the tracking number
    • Call CaPEx branches directly 
    • Email them at cargopadalaexpress@capex.com.ph
• Estimated delivery time starts from the moment the ship leaves Metro Manila​.
  • It is possible for an item to leave Manila on a Thursday even though the item was picked up on a Monday.
  • Cargo ships leave Metro Manila by schedule.