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ORDERING GUIDELINES

PLEASE READ BEFORE ORDERING

PAKIBASA PO BAGO MAG ORDER

IMPORTANT REMINDERS
FOR FIRST TIME BUYERS

• ​If this is your first time to order, please buy the smallest packaging available for the item before buying in bulk. Customers are expected to do DUE DILIGENCE on researching and understanding the properties of the chemical prior purchase. It is at your expense even if the chemical did not suit your formula.
• CHEMICAL NAMES should be used when purchasing in order to clearly identify the chemical that is required by the customer. Highchem Trading merely supplies the chemical which directly comes from the manufacturer.
• EXPERIMENT: Customers using chemicals as part of their business are expected to do experiments (trial and error) until the desired output is achieved. If this is your first time to buy a specific chemical, understand the consequences.  This might result to a better output or not. If the output was undesirable, it only means that the chemical you tried was not compatible with your entire formula - there's nothing wrong with the chemical itself.

MAHALAGANG PAALALA PARA SA
MGA UNANG BESES NA MAMIMILI

• Mangyaring bilhin ang minimum na halaga kung ito ang iyong unang pagkakataon na mag-oorder. RESPONSIBILIDAD po ng customer ang mag research at pagaralan ang mga katangian ng kemikal bago bumili. Responsibilidad niyo ang mga gastusin maski na hindi niyo nagustuhan ang resulta. 
• Gamitin dapat ang PANGALAN NG KEMIKAL pagkabibili para malinaw ang usapan sa dalawang panig. Ang Highchem Trading ay nagtitinda lamang ng kemikal na direkta galing sa pabrikante.
• EKSPERIMENTO: Hindi maiiwasan na ang mga customers na gumagamit ng kemikal ay kaikailanganin mag eksperimento ng kaniyang tinitimpla o pinanggagamitan hangga't sa nagustohan ang resulta. Kung ito ang kauna-unahang beses niyo bumili ng isang kemikal, alamin ang posibleng kahihinatnan. Maaaring makamit ang masmagandang resulta or hindi. Kung hindi man, huwag sisihin sa kemikal, ibig sabihin lamang nito ay hindi bagay ang kemikal na sinubukan sa buong pormula.

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WEIGHT AND VOLUME

• Different chemicals have different densities. This means that chemicals may fit in the same container (by volume), but have different weights.
  • ~​25 kilos Glycerine = ~20 liters Glycerine​
  • ~16 kilos Isopropyl Alcohol = ~20 liters Isopropyl Alcohol​

• ​Repacked chemicals are weighed manually using an industrial analog weighing scale as this is more cost-effective, sturdier, and can withstand oxidation from some chemicals. Expect a slight difference in weight if weighed on a digital weighing scale.
  • 1 kilo of caustic soda may weigh slightly below 1 kilo (ie 970 or 983 grams) on a digital weighing scale​

TIMBANG AT DAMI

• ​Iba-iba ang density ng iba't ibang kemikal. Ibig sabihin mga kemikal pwedeng magkasya sa parehas na lalagyan, pero magkaiba ang timbang.
  • ​~25 kilo Glycerine = ~20 litro Glycerine​
  • ~16 kilo Isopropyl Alcohol = ~20 litro Isopropyl Alcohol​

• Industrial analog weighing scale ang ginagamit pag nag babalot o nag sasalin ng kemikal na tingi dahil mas cost-effetive, masmatibay, at kayang makalaban sa oxidation ng kemikal. May pagkakaiba talaga pag tinimbang sa digital weighing scale.
  • 1 kilo ng caustic soda ay posibleng masmababa ng kaunti sa 1 kilo (halimbawa 970 o 983 grams) sa digital weighing scale ​​

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USES AND NAMES

• ​​Chemicals may have many different uses. EXAMPLE:
  • Chemical AB may be used to shine wheels, manufacturing process of rubber, and can also be used in water treatment to control the formation of foam.
  • HOWEVER, Chemical AC which can also used to shine wheels or wooden furniture, or in the manufacturing process of rubber, CANNOT be used in water treatment to control the formation of foam.
• Please research the exact chemical you are looking for to avoid confusion and misunderstanding. Highchem Trading will not be recommending any chemical.

• Other suppliers may rename the product.​
  • Tergitol NP-10 can be described as a degreaser. Supplier A may rename it as "Degreaser" or may rename this to another brand "Telgitor N10", but does not inform the customer that it is actually Tergitol NP-10.
  • LABS can also be described as a degreaser. Supplier B may rename it as "Degreaser", but does not inform the customer that it is actually LABS.
• Please research the common chemical name of the product. Degreaser is a description and many chemicals have similar function. Highchem Trading will not be recommending any chemical. ​

PANG-GAGAMITAN AT PANGALAN

• Maraming pang-gagamitan ang mga chemical.
  • ​Ang Chemical AB ay nagpapakintab ng gulong, sa mga pagawaan ng goma o ginagamit din para makontrol ang bula sa mga water treatment.
  • Ngunit ang Chemical AC na nagpapakintab ng din ng gulong, at ginagamit sa mga pagawaan ng goma, ay HINDI PWEDE gamitin para makontrol ang bula sa mga water treatment.
• Alamin ang tamang pangalan ng kemikal na kailangan para malinaw at hindi magkamali ng pagbigay ng kemikal. Hindi makakapagbibigay ng payo ang Highchem Trading.

• Pwedeng baguhin ng mga ibang supplier ang  pangalan  ng produkto.​
  • Ang Tergitol NP-10 ay isang klaseng degreaser. Ipinangalan ng Supplier A itong "Degreaser" o kaya ipinalitan ang brand na "Telgitor N10". Ngunit hindi nila sasabihin na Tergitol NP-10  talaga ito.
  • Ang LABS ay isa pang klaseng degreaser. Ipininangalan ng Supplier B ito na "Degreaser". Ngunit hindi nila sasabihin na LABS talaga ito.
• Alamin ang karaniwang chemical name ng produkto. Ang degreaser ay deskripsyon lamang at marami pa ibang kemikal na may kaparehong paggagamit. Hindi makakapagbibigay ng payo ang Highchem Trading.​​

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BULK ORDERS AND PRICING

• ​​A customer / company ordering in bulk means that they are knowledgeable on the chemical  & its uses, and most probably have used the chemical many times.
  • Customer A orders 1 drum CDEA. Even if this is his first time to purchase from Supplier Z, he assumes that the CDEA is the same as the "foam booster" chemical he normally purchase from another supplier. But Customer A does not mention this to Supplier Z. Upon using CDEA on his liquid soap, he noticed that the resulting mixture became a darker color even though his formula is the same when he used "foam booster" chemical. Customer A got angry because the CDEA bought is different from the "foam booster" chemical he previously uses. Customer A wants to return the product and to refund for the failed batch of liquid soap. 
• Please be respectful when a problem arises and do not rush for an immediate resolution. Avoid making assumptions that 2 chemicals are exactly the same. Customers should be responsible in knowing the chemical name of the items he is using. Highchem Trading does not teach customers how to use the chemicals. Please research about the chemical and learn how to use the chemical before buying in bulk. Highchem Trading only follows the requirement set by the customer. We have plenty of warnings to buy in small amounts for first-time customers.

• If a customer / company wants to order in bulk, they should have an estimate quantity in mind to request a discount. These type of transactions must be communicated via EMAIL for proper documentation.
  • ​Customer B calls Supplier Z and asks for the bulk price of Chemical1. Customer B was asked how many liters are required; however, no answer was given. Supplier Z tells Customer B to send an email with complete details (Company name, delivery location, quantity required, frequency of requirement). Customer B is irritated and asks for the bulk price again. Supplier Z gives the retail price to give an estimate. Customer B gets angry and hangs up.​
• Please be respectful when calling and do not rush to get an answer when your order is in bulk. Discounts are given to customers who order in bulk but this will depend on many different factors. We will ask for the customer to communicate via email so all discussions are properly documented.

• ​​Prices are better inquired via email, messenger, text, or any type of messaging platform; not by calling as this causes miscommunication & misunderstanding.​
• Please be respectful when calling and do not rush to get an answer. Please be patient when inquiring and Highchem Trading will surely get back to you. Most emails and texts are replied within 15-30 minutes. If no reply has been received, you can follow up.

MARAMIHANG ORDER AT PRESYO

• ​​Pag ang kostumer / kumpanya ay nag oorder ng maramihan, ibigsabihin na kabisado na ng kostumer ang kemikal at nasubukan nang gamitin ang kemikal nang maraming beses.
  • Si Kostumer A nag order ng 1 drum CDEA. Ito ang kauna-unahang order niya kay Supplier Z.  Inakala ni Kostumer A na pareho lang ang CDEA at ang "foam booster" kemikal na nabibili niya sa kabilang Supplier. Ngunit hindi ito ibinanggit ng Kostumer A kay Supplier Z. Pagkagamit niya ng CDEA sa kanyang sabon, napansin niya na lumabo  yung sabon maski na sinundan naman niya ang kanyang formula noong ginagamit pa niya ang "foam booster" kemikal. Nagalit si Kostumer A kasi nasayang daw ang gawa niyang sabon. Gusto ni Kostumer A isoli ang CDEA at gusto pa niyang magbayad si Supplier Z para sa nasayang na sabon.
• Pag nagkaproblema, maging magalang po at huwag mamadaliin ang resolusyon. Iwasang mag-akala na ang 2 kemikal ay parehong-pareho. RESPONSIBILIDAD ng kostumer na alamin ang mga kemikal na ginagamit niya. Hindi po ni Highchem Trading tinuturuan ang mga kostumer kung ano at paano gamitin ang kemikal. Pag aralan niyo po ng mabuti ang kemikal at alamin paano gamitin, bago bumili ng maramihan. Sinusundan lang po ng Highchem Trading ang gustong orderin ng kostumer. Marami po kaming pahintulot na bumili ng tingi, lalo na para sa mga unang beses palang bibili.

• Pag ang kostumer / kumpanya ay gustong mag order ng maramihan, dapat may idea kung gaano kadami ang kailangan para mabigiyan ng discount. Sa mga ganitong transaksyon, kailangan na ito pagusapan via email.
  • Tumawag si Kostumer B kay Supplier Z at nagtatanong ng diskwentong presyo ng Chemical1 dahil marami daw ang bibilhin. Tinanong si Kostumer B kung ilang litro ang kailangan kaso walang sagot mabigay. Sinabihan si Kostumer B na magpadala ng email at mga detalye (Pangalan ng Kumpanya, Address, gaano kadami ang kailangan, gaano kadalas ito kailangan). Nainis si Kostumer B at nagtanong lang ulit ng diskwentong presyo. Ibinigay nalang ni Supplier Z ang retail price para may idea si Kostumer B. Nagalit si Kostumer B at ibinaba ang telepono.​
• Maging magalang po pag tumatawag at huwag magmadali para lang makuha ang sagot. Binibigyan ng tawad ang mga kostumer  pag nag oorder ng maramihan pero depende ito sa maraming kadahilanan. Sa mas maayos na komunikasyon, masmabuting mag usap via email.

• ​​Mabuting itanong ang presyo via email, messenger, o anumang messaging platform. Hindi sa pamamagitan ng pagtawag para maiwasan ang hindi magkaintindihan.​
• Maging magalang po pag tumatawag at huwag magmadali para lang makuha ang sagot. Maghintay lang po ng sagot pag nagtatanong at babalikan kayo ng Highchem Trading. Marereplyan naman ang email at text sa loob ng 15-30 minuto. Pag wala pong nakuhang sagot, pwede po kayo mag follow up.

HOW TO ORDER

PAANO MAG-ORDER